Privacy Policy
Last updated: May 18, 2026
Who We Are
ALT LABS LLC operates ALT TRAINING, an online education platform committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform at alt.training and interact with our Services.
ALT LABS LLC
Address: 7901 4th St N, Suite 300 St. Petersburg, FL 33702
Email: [email protected]
Website: https://altinfrastructure.com/
Information We Collect
Information You Provide Directly
When you create an account, enroll in a program, or interact with our platform, we may collect:
Full name and email address
Phone number
Account credentials (username and password)
Profile information you voluntarily submit
Communications you send to us, including support requests
Information Collected Automatically
When you visit our platform, we automatically collect:
IP address and approximate geolocation data
Browser type, version, and language preferences
Device characteristics and operating system
Pages visited, time spent, and interaction patterns
Referring URLs and exit pages
Click patterns, scroll depth, and session activity
Third-Party Data Sources
We may receive information about you from public databases, marketing partners, social media platforms, and other third-party sources where permitted by law.
Transaction and Access Information
Information related to your account enrollment and platform access is processed through our designated service providers. We do not store full payment card numbers on our servers. Transaction processing is handled securely and in compliance with applicable standards.
Marketing and Attribution Data
We collect and track:
UTM parameters and referral sources
Funnel and conversion activity
Affiliate referral tracking
How We Use Your Information
We use the information we collect for the following purposes:
Deliver access to programs, courses, and platform features
Manage your account and respond to your inquiries
Send transactional communications related to your account
Send marketing communications, platform updates, and program announcements
Improve our platform, content, and user experience
Attribution tracking to measure marketing effectiveness
Customer support and account management
Fraud prevention and security monitoring
Comply with legal obligations and enforce our Terms and Conditions
Legal Bases for Processing
We process your personal data under the following legal bases:
Consent: Marketing emails, advertising cookies, and non-essential tracking. You may withdraw consent at any time.
Contract Performance: Delivering platform access and services, processing account enrollment, and managing your account.
Legitimate Interest: Analytics, fraud prevention, service improvement, and attribution tracking.
Legal Obligation: Compliance with tax laws, financial regulations, and responding to lawful requests from authorities.
Third-Party Services
We use third-party service providers to operate our platform and deliver our Services. Each provider may collect and process data according to their own privacy policies. These providers fall into the following categories:
Analytics and Platform Insights
We use analytics tools to track platform traffic, user behavior, page views, engagement metrics, and session activity. These tools help us understand how users interact with our platform so we can improve the experience.
Marketing and Attribution
We use attribution services to identify which channels drive platform activity and enrollment, enabling us to measure and optimize our marketing.
Advertising Platforms
We use tracking pixels and conversion tags from advertising platforms to measure performance, optimize campaigns, and deliver relevant advertising.
Transaction Processing
We use third-party processors to handle all enrollment transactions and account management securely.
CRM and Email Communications
We use CRM platforms and email delivery services to manage contacts, send marketing communications, and deliver transactional emails.
Infrastructure and Hosting
We use cloud infrastructure providers for database hosting, user authentication, file storage, and platform delivery.
Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers: With third-party vendors who perform services on our behalf, subject to contractual data protection obligations.
Business Transfers: In connection with a merger, acquisition, sale of assets, or similar transaction. You will be notified of any such change.
Legal Requirements: When required by law, subpoena, court order, or government request, or when necessary to protect our rights, your safety, or the safety of others.
Affiliates and Partners: With affiliate partners solely to the extent necessary for commission tracking and attribution.
We have not sold personal information to third parties in the preceding twelve (12) months.
Cookies and Tracking Technologies
Essential Cookies
Required for platform functionality, including authentication sessions and security tokens. These cannot be disabled.
Functional Cookies
Affiliate referral tracking: A first-party cookie for affiliate attribution.
Session preferences: Cookies to maintain your platform experience settings.
Analytics Cookies
Set by our analytics providers to measure platform performance, page views, and engagement patterns.
Marketing Cookies
Set by advertising platforms to track conversions, deliver relevant advertising, and measure effectiveness across channels.
How to Opt Out
Adjust your browser cookie settings to limit or block cookies.
Visit the opt-out or privacy settings pages of advertising platforms you interact with.
Use your device's privacy settings to restrict ad tracking.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information, including:
Encryption in transit: All data transmitted between your device and our servers uses TLS 1.2+ encryption.
Encryption at rest: Data stored in our databases is encrypted through our cloud infrastructure.
Access controls: Role-based access controls limit employee access to personal data.
Vendor agreements: All third-party vendors operate under Data Processing Agreements.
Breach notification: In compliance with the Florida Information Protection Act (FIPA), we will notify affected individuals within thirty (30) days of discovering a qualifying data breach.
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain personal data for the following periods:
Account data: Duration of your account plus thirty (30) days after a deletion request.
Analytics data: 26 months, after which older data is automatically deleted.
Transaction records: 7 years (required for tax and legal compliance).
Marketing email records: Until you unsubscribe.
Support communications: 2 years.
You may request deletion of your data at any time by contacting us at [email protected]. We will process deletion requests within 45 days, subject to legal retention requirements.
Your Rights
You have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request updates to inaccurate or incomplete information.
Deletion: Request that we delete your personal data, subject to legal retention requirements.
Portability: Request your data in a structured, machine-readable format.
Opt-Out of Marketing: Unsubscribe from marketing emails via the link in any email, or contact us directly.
Opt-Out of Sale or Sharing: Request that we do not sell or share your personal information for advertising purposes.
To exercise any of these rights, contact us at [email protected]. We will respond to verified requests within 45 days.
California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: You may request disclosure of the categories and specific pieces of personal information we have collected, the purposes for collection, and the categories of third parties with whom we share it.
Right to Delete: You may request deletion of your personal information, subject to certain exceptions such as legal obligations and fraud prevention.
Right to Correct: You may request correction of inaccurate personal information.
Right to Opt-Out: You may opt out of the sale or sharing of your personal information for cross-context behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.
To submit a California privacy request, email [email protected] with the subject line "California Privacy Request." We will verify your identity and respond within 45 days.
Do Not Track Signals
Our platform does not currently respond to "Do Not Track" browser signals. You can opt out of tracking through the cookie settings and opt-out methods described above.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from individuals under 18. If we become aware that we have collected data from a minor, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a minor, please contact us at [email protected].
International Users
Our Services are primarily operated from the United States. If you access our Services from outside the United States, your information may be transferred to, stored, and processed in the United States. By using our Services, you consent to the transfer of your data to the United States, which may have different data protection laws than your country of residence.
Email Communications
In compliance with the CAN-SPAM Act, all marketing emails include our physical mailing address and a clear unsubscribe mechanism. We honor unsubscribe requests within 10 business days. You may also opt out of marketing communications by emailing [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last updated" date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy. For material changes, we will make reasonable efforts to notify you via email or a prominent notice on our platform.
Contact Us
If you have questions about this Privacy Policy, your data, or wish to exercise your privacy rights, please contact us:
ALT LABS LLC
Address: 7901 4th St N, Suite 300 St. Petersburg, FL 33702
Email: [email protected]
Website: https://altinfrastructure.com/
